Delete your Verbalyft account

Last updated: November 12, 2026

You can delete your Verbalyft account yourself, at any time, from the app or from this website. You do not need to email anyone. This page shows the steps and says exactly what is deleted and what is kept.

Delete from the Verbalyft app (Android)

  1. Open the Verbalyft app and sign in.
  2. Pass the grown-up check to open the grown-up area.
  3. Tap the Profile tab, then tap Settings.
  4. Scroll to the bottom and tap Delete account.
  5. Type your password to confirm.
  6. Tap Delete everything.

Delete from the website

  1. Sign in to your account at verbalyft.com.
  2. Open Settings.
  3. Scroll to Delete Account and tap Delete.
  4. Type your password to confirm. If you signed in with Google, sign in again when asked.
  5. Tap Delete everything.

Cannot sign in?

Email us from the address you registered with and ask us to delete your account: privacy@verbalyft.com. We may ask you to confirm that you own the account before we delete it. This protects your child's data from anyone else.

What is deleted

  • Your account and your sign-in details.
  • Your child's profile, including first name and age group.
  • Every practice session, word and score we recorded, plus stories and chat history.
  • Email delivery logs for your account.
  • Any active subscription is cancelled.

Deleting in the app or on the website happens straight away and cannot be undone. All associated data is permanently removed within 30 days of deletion.

What we keep

  • Billing records (paid accounts only): the plan, billing interval, currency, amounts, dates, and the payment provider's reference numbers. We keep these for seven years because tax and dispute rules require it, and then delete them. They are separated from your deleted account. We never hold card numbers.
  • Anonymous statistics: totals such as the number of stories made. They cannot be linked to you or your child.

Delete only some data

To remove only part of your child's data and keep your account, email privacy@verbalyft.com. More detail is in our Privacy Policy (section 9, Data Retention).